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- We will refund or exchange any item that was sold by us as a stock item from our showcases within 30 days of delivery as long as it was not altered from its original showcase condition.
- A Special Order item normally cannot be refunded. If the vendor where we bought it from will either accept the item from us as a credit or issue us a refund, then we can issue a refund to our customer for the item within 30 days of delivery from our store.
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| Special Items |
We will exchange or remake any item listed below within 30 days of delivery:
- Cast items from wax, either as a showcase wax or hand carved.
- Items specially ordered for the customer from an outside vendor.
- Handmade items whether fabricated or cast.
- Showcase or stock items that have been altered in any way other than ring sizings.
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| Remake Items |
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There will be no additional charges to remake an item except those that would have been incurred by the customer in the beginning, as long as the item is remade within 60 days of the delivery date. Example: If a customer who spent $400 in the beginning has something remade now that costs $550, then the additional charge would be the difference of $150.
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After 60 days of the date of delivery, there will be a 50% of the regular labor charge to remake the ring. This is treated just like a "Gift Item" in the next section.
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If, after remaking the item, the amount that would have been spent is less than the original price, we will refund only the product bought (diamonds, gold, gems, etc.) as long as they are in original condition. Chains that have been cut to fit and such are not refundable.
The customer will be issued an in-store credit for labor and products that are not refundable. An in-store credit can be used like money in our store to purchase other items, or can be used to purchase our services or labor.
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| Gift Items |
If we make or sell something as a gift and we are not able to help that person decide on the item and the gift falls into one of the following categories, a refund will not be issued:
- Cast items from wax.
- Items specially ordered for the customer from an outside vendor.
- Handmade items.
- Showcase or stock items that have been altered in any way other than ring sizings.
We will not issue a refund for those items mentioned. We will exchange or remake the item for the person receiving the gift at 50% of our regular labor charges to remake the new item. There will be no credit issued for the labor spent on the item previously. |
| Any showcase item or product (see heading "Showcase Items") can be refunded as long as the conditions are met as described. |
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