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A refund will not be issued, if we make or sell something as a gift and we are not able to help the recipient decide on the item and the gift falls into one of the following categories:
1. Cast items from wax.
2. Items specially ordered for the customer from an outside vendor.
3. Handmade items.
4. Showcase or stock items that have been altered in any way other than ring sizing.
We will not issue a refund for those items mentioned.
We will exchange or remake the item for the person receiving the gift at 50% of our regular labor charges. There will be no credit issued for the labor spent on the item previously.
Any showcase item or product (see heading "Showcase Items") can be refunded as long as the conditions are met as described.
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